Customer · Messaging
Zalo AI Agent
24/7 Vietnamese-native support on Zalo OA. Escalates when needed.
Z
Xin chào! Tôi có thể giúp gì cho bạn hôm nay? 😊
Tôi muốn hỏi về đơn hàng #VN2026-441
Z
Đơn hàng #VN2026-441 đang được vận chuyển. Dự kiến giao 12/06. Mã theo dõi: EastShip #ES88244
Cảm ơn bạn! 👍
01
Connect
Integrates with your Zalo OA account and knowledge base.
02
Handle
Answers tier-1 customer questions instantly in Vietnamese.
03
Escalate
Routes complex cases to your support team.
Zalo integration
Works with Zalo OA for customer messaging.
Vietnamese NLP
Understands local language and consumer phrasing.
Escalation flow
Passes unresolved issues to agents smoothly.
Knowledge sync
Updates from your FAQ and product docs.
Session handoff
Keeps conversation context when handed to humans.
Support analytics
Tracks ticket deflection and coverage.
Works with your existing systems
Zalo OA
Salesforce
Zendesk
Custom CRM
Custom API
Pricing
Zalo AI Agent is available on Starter and Growth. For Enterprise deployment and high-volume configurations, contact our team.