ZenMoat AI Solution

Every call answered,
anytime.

Callbot answers customers in a natural voice and handles thousands of calls at once — no downtime, no queues, no lost revenue.

LIVE VOICE SIGNAL PROCESSING CALL
The problem

Every missed call is a lost customer

Traditional call centers get overloaded at peak hours. Customers wait, hang up — and never call back.

How it works

From ring to answer, in a single flow

Callbot handles every call in four steps, running in parallel across thousands of calls at once.

01 — ANSWER

Picks up instantly

Callbot answers right away, so customers never sit in a queue.

02 — LISTEN

Understands speech

Recognizes natural Vietnamese speech, including regional accents and everyday conversational context.

03 — PROCESS

Looks up & answers

Cross-checks order data, CRM records, and company policy to answer accurately — never guessing.

04 — HAND OFF

Hands off to Sales

When a customer is ready to buy, Callbot transfers the call straight to Sales with the full call record — no repeating from scratch.

CRM Call center / IP phone Order management system Sales pipeline Customer data warehouse
Key features

Powerful enough to scale, natural enough for every call

The core capabilities that let Callbot handle both high call volumes and complex conversations.

Natural two-way interaction

Understands and replies in a real voice, letting customers interrupt and speak naturally.

Low-latency response

Extremely low latency, even while the system is serving thousands of calls at once.

Thousands of calls in parallel

Scales through peak hours without hiring more call-center staff.

Multiple voices, multiple accents

Choose a male/female voice and regional accent that fits each business's customer base.

CRM & ERP integration via API

Two-way data sync with the systems you already use — no need to change existing processes.

Real-time sentiment analysis

Detects customer sentiment during the call to prioritize or escalate to a human in time.

Automatic recording & voicemail

Stores every call and voice message for lookup, training, or handling complaints later.

Customer data security

Encrypts call data and complies with enterprise data-security standards.

Demo

An example call

Call in progress 00:00
C
CustomerHi, I'd like to check the status of order #4821.
CallbotI've checked — order #4821 is out for delivery and should arrive before 6 PM today.
AI
C
CustomerCan I change the delivery address?
CallbotSure — please share the new address and I'll update it right away.
AI

Natural like a human, consistent like a system

Callbot handles context correctly, looks up data in real time, and hands off to a human when a request goes beyond its scope.

LANGUAGEVietnamese (multi-accent)
INTEGRATIONSCRM · Orders · Call center
Smart handoff

Callbot doesn't replace Sales — it warms up leads for Sales

Callbot qualifies each caller's needs right in the first call. Once a customer is ready to buy, the call is transferred straight to Sales — with a full profile, no time wasted re-asking.

KH
Customer
AI
Callbot
S
Sales
CustomerDo you have a plan for a company with around 20 employees?
CallbotYes — for 20 people we'd recommend the Business plan. Would you like the detailed pricing and current offers?
CustomerYes, I'd like to discuss the contract in more detail too.
— Callbot transfers the call to Sales, with the customer profile attached —
Sales — Minh AnhHi, this is Minh Anh from ZenMoat. I see you're interested in the Business plan for 20 people — shall we go over the contract and current offers?

Handoff profile — Sales gets it the moment the call transfers

No need for the customer to repeat anything. Sales starts the conversation with full context and a suggested next step.

CUSTOMERMr. Tuấn — 20 employees
NEEDBusiness plan, wants contract pricing
INTEREST LEVELHigh — ready to sign
HISTORY2nd call, previously checked pricing on the website
SUGGESTED SCRIPTClose with this month's onboarding offer
Business benefits

More than answering calls — it changes how support and sales run

The benefits your business sees from the very first month of rollout.

No lead ever missed

Every call is answered right away, even outside business hours and during peak times.

Sales focuses purely on closing

Callbot pre-qualifies and warms up leads, so Sales never wastes time screening low-potential calls.

Higher conversion rate

Sales receives calls with a full profile attached, addressing needs correctly from the first sentence.

Centralized, automatic data

Every call is logged straight into your CRM — no manual data entry needed.

Runs 24/7

No need to hire extra staff for night shifts or weekends just to avoid missing customers.

Visibility into customer trends

Ongoing reports on customer needs, common questions, and friction points in the buying journey.

Get started

Let Callbot answer your next call

15 minutes to see Callbot handle your business's real scenarios — no commitment, no technical setup.